Frequently Asked Questions

We have provided a list of answers of the most frequently asked questions in the FAQ section. If you have further questions, please contact us.

Contact

  • How can I contact Travelway Group?

    You may submit your feedback and questions to service@travelwaygroup.com and your information will be forwarded to the appropriate department.

  • How do I become a distributor of Travelway products?

    Any distributor in the United States or Canada can order Travelway products for distribution. Use our contact form on our website to get in touch, and we’ll follow up with everything you need to place your first order.

Warranty

  • How do I register my luggage to be eligible for the warranty?

    We currently don't require Travelway product owners to register their products.
    In order to open a claim file, we will need the following information:
    - Full name & address
    - Date of purchase & receipts
    - Clear picture showing the product & the damage
    - Clear picture of the white tag sewn inside the item showing the PO # and the UPC code
    - Short note of how the damage happened

  • What is your warranty policy?

    Our warranty policy can be read in our Warranty & Customer Service section. Should you have additional questions, you can reach our support team at service@travelwaygroup.com

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